no Simply accepting the Terms and Conditions during device registration in the mobile application or on www.calmean.com is enough.

We operate on a subscription model. Our service operates on a subscription model. If someone wants to use our service at a given time, they need to pay the fee. If someone is not using our service at a given time, they can take a break from payments.

Note: Our factory SIM card, after 2 consecutive months of no payment, may be automatically deactivated. This is an irreversible process; Reusing CALMEAN services will require installing a new SIM card in the device. You will receive it from us for free – we just ask you to contact our customer support (BOK).

• No location on the map.
• incorrect time
• lack of contacts in the address book

This means that the device did not establish a connection with GPS. The best way is to take the device outside for a few minutes – then it will find a GPS signal and all settings will appear automatically.

As part of the paid package for the smartwatch, there is also the possibility of free configuration of parental control for the child’s phone.

Normally, the cost of such protection starts from 9.99 PLN/month. As long as As long as the package for the smartwatch is paid for, the service is provided without any additional charges.

Thanks to the parental control of a child’s phone, you can, among others:

1. With parental control of the child’s phone, you can set the time that the child is allowed to spend on the phone.
2. You can see what games and apps your child downloads.
3. check where they are
4. block selected applications
5. block inappropriate +18 websites
6. Set a time limit for apps, block inappropriate ones
7. and much more – see details here

Parental control for smartphones is a great complement to child protection. It can also be applied to a second child, in which case, in the same CALMEAN application, the parent can control the smartwatch of one child and the phone of the other child.

CALMEAN Starter is an application and SIM card that enable the use of smartwatches and GPS trackers of other brands than CALMEAN (CALMEAN devices already have a pre-installed SIM card and are properly configured).

The starter fits with devices that support any type of SIM card. i.e. Namely, SIM, microSIM, and nanoSIM.

The starter allows for device configuration and full access to CALMEAN service for 30 days without any additional charges.

After 30 days, one can continue to use the Service by selecting one of the three available paid packages (details in the PAYMENTS section below).

The SIM card is an integral part of the Starter and is dedicated to one device with which it has been configured. The card cannot be used in another device, nor can it be transferred between different devices, even if all of them are configured with CALMEAN.

• Make sure that the device is turned off.
• Insert the SIM card into the device.
• Go to www.calmean.com and select the Control Panel.
• Register and select ADD DEVICE.
• Provide the ID number of your starter (located on the SIM card).
• Follow the instructions on the screen to complete the device configuration.
• Ready! You can now use your device and CALMEAN Starter for 30 days without any additional charges.

If after successful device configuration, it exhibits at least one of the following symptoms:

• no location on the map
• incorrect time
• missing contacts in the address book

This means that the device did not establish a connection with the GPS. The best way is to take it outside for a few minutes – then it will find the GPS signal, and all settings will appear automatically.

The cost depends on the device you use with CALMEAN and the payment method you choose.

The current price list is available here.

You can pay the subscription fees from our Control Panel. In the ‘Account Settings’ section, there is a button labeled ‘RENEW’. It allows you to extend access to your account for another month.

There are several methods available for paying for access to the CALMEAN System:

• One-time payments via Przelewy24 – they can be made from the Internet Control Panel, these are one-time payments that provide access to the System for one year.
• Subscriptions can be paid automatically every month through PayPal or Google Play, as well as by adding payments to the mobile operator’s bill.

No. The CALMEAN Control Center application can be downloaded for free.

No. Incoming calls to CALMEAN devices are not charged. The incoming calls to CALMEAN devices are not charged. The caller bears the cost of the call according to standard rates or based on the minutes included in their mobile plan (just like calling a standard mobile phone number).

Location in CALMEAN devices is based on data from 3 location modules:

• GPS – pinpoint location (accuracy up to 1 meter, on average 10-15 meters), presented on the map as an orange pin. It operates on the basis of a network of 31 satellites and terrestrial receivers, most often the device uses it while being in an open space. Disturbances or loss of signal may be cause by: entrance to the building, being next to the a high building or between buildings, or becouse of moving at high speed under the roof (eg Train).
• WiFi – displayed on the map as a small, gray circle; Location of medium accuracy (several dozen meters). One of two types of so-called approximate locations, gives the position as a circle with a given radius within which the device is located. The device does not log into any Wi-Fi networks and only uses the strength of the signal and the name of the network to approximate the location of the device.
• LBS (Location-Based Service) – a method that uses cell phone operator transmitters. Presented as a large gray circle, LBS has low accuracy (over 100 meters, sometimes even several kilometers). It is a rough location, allowing caregivers to provide information about the device’s position, even when more accurate methods of location are not possible. The accuracy of LBS location is dependent on the density of cell towers in the area, as well as the time of day (sometimes certain towers are turned off or undergoing maintenance work during nighttime).

The device automatically selects the most accurate method of location based on what is available at the moment (for example, if there is no GPS signal indoors, the device will provide an approximate location using WiFi or LBS).

In the case of a small scale map view, locations from nearby places are combined into one point, which breaks down into smaller ones when the map view is zoomed.

The device’s position records are combined into a path of movement. It is also possible to view historical records

In addition, owners of more devices have the opportunity to view their current position on one common map.

This means that the device has not established a connection with GPS and is using an approximate location – either through wi-fi or LBS.

You can set 3 levels of device location frequency: Low, Medium, and High. The higher the level, the more battery consumption. Recommended level by us is the middle level.

Additionally, when the device stays in one place for a longer period of time, it enters sleep mode to save battery and wakes up when it changes location.

For the sake of ensuring the greatest convenience of use and speed of registration, all CALMEAN devices are delivered with a SIM card – already configured and registered.

Similarly, you receive a registered SIM card with the CALMEAN Starter, which is dedicated to users who have their own device (i.e. a brand other than CALMEAN).

You can always replace the SIM card with your own in any case. Remember, however, that you will lose some functions, including:

1. Then, however, you lose some features, such as the ability to check the remaining minutes on the SIM card directly in the CALMEAN Control Center app.
2. Automatic notifications about low and zero minutes balance.
3. Checking the expiration date of the SIM card directly in the CALMEAN Control Center application.
4. The possibility to check the expiration date of the SIM card directly in the CALMEAN Control Center application.

We recommend changing the SIM card primarily to our customers abroad. Additionally, remember thatReplacing the SIM card with your own will not affect the license fee for using CALMEAN.

Exchange step by step.

To ensure proper functioning of the device after the SIM card replacement, please follow the instructions below:

Check your new SIM card.

Your new SIM card must meet the following two conditions:

1. No PIN lock.
   CALMEAN devices do not work with SIM cards that require a PIN to be entered. You can deactivate such a PIN lock in any SIM card, though. To disable the PIN on your own SIM card:
   1. Insert the SIM card into any smartphone.
   2. In the PHONE MENU, find the option to turn off the PIN. In different phone models, this option may be located in different places. Most commonly, it can be found in: >SETTINGS – en> ADVANCED SETTINGS – PRIVACY AND SECURITY or SECURITY.
   3. Disable PIN lock for the SIM card.

2. Access to the Internet through cellular data (minimum of 300 MB per month).
   CALMEAN devices do not connect to Wi-Fi networks (those that have a suitable module use it to determine the location, not to connect to the network). Your new SIM card must provide the device with access to the Internet so that it can communicate correctly with our server and transmit, among other things, Information about location). Here are a few ways to make sure that your SIM card meets this requirement:
   1. Insert the SIM card into any smartphone, turn off WiFi, and check in the browser whether websites load correctly, e.g. www.calmean.com.
   2. Insert the SIM card into any smartphone, select the phone dialer app and enter the appropriate USSD code to check the account balance for your mobile carrier, and press the green call button. Here are the codes for the most popular mobile network operators in Poland:
      1. Orange: 124#
      2. Play: *101#
      3. Plus: *100#
      4. T-Mobile: *101#
      5. Heyah: *108#
      6. Njumobile: *127*1#
   3. Log in to your account with your mobile network operator and check the amount of available data.
   4. Contact the operator by phone and ask about the available data limit.

Insert your new SIM card into the device.

1. In the user manual, you can find the way of inserting a SIM card for each device as well as the location of the SIM card slot.
2. Remember to choose the right size of SIM card for your device (you can also find this information in the user manual of our devices).
3. Turn on the device only after inserting the SIM card. If you inserted the SIM card into the turned-on device, you can turn it off and then on again.

Check if the SIM card has registered to the network – see if the icon on the watch has changed from “no signal” to showing signal bars.

Change the number in the Control Center app

1. Log in to the CALMEAN Control Center application using the account to which the device is attached.
2. Choose the appropriate profile.
3. Click “More”.
4. Select “SIM settings”
5. Select the “SIM settings” option.
6. Enter the new phone number and confirm it.
7. Check if the SIM card is properly configured (usually takes up to 60 minutes) and whether the device has an active connection (dot next to its profile in green color).

Currently, we cooperate with T-Mobile in providing cellular services.

A zone is the area you specify on the map. For a zone, you also specify a time rule for when the zone should be active.

Types of zones:

• Exit from the zone: You will receive an alert when the device leaves the zone (on a specified day, within a specified time range). For example, if the zone is set for 8.00-9.00, you will receive an alert when the child is in the zone and leaves it between 8.00 and 9.00. However, you will not receive an alert when your child leaves the zone at 9.01.
• Entering the zone: You will receive an alert when the device appears in the zone(on a specified day, within a specified time interval). For example: if the zone is active 8.00-9.00, you will not receive an alert when your child enters the zone at 7.59. You will receive an alert only when your child enters the zone between 8 am and 9 am.
• No entry to zone: You will receive an alert if the device does not appear in the zone (on a specific day at the time the time range for the zone begins). For example, if the zone is set 8.00 am – 9.00 am , you will receive an alert at 8.00 am (or with a slight delay) only if the child is not at 8.00 am in the zone.
• Zone of Silence: During a specified time period on a specified day, no one (except for primary contacts) will be able to reach the device.
• Exit zone alarm: This is an additional alarm on the device (child’s watch), which goes off when they leave the zone during specified hours on specified days (this type of alarm is linked to the “Exit zone” alarm and activates at the same time).

When you set the Zone of Silence on the CALMEAN device, then no one – except for primary contacts – will be able to reach the device. Primary contacts can still reach the device normally.

An additional feature is to use the SILENCE function – with it, the watch can be silenced remotely and will remain silenced until unlocked.